Director, IT Operations

• Ensure effective communication, collaboration, and alignment across IT Operations, other IT teams, and external stakeholders.
• Oversee enterprise infrastructure, including networks, systems, data storage, internet connectivity, security controls, etc. ensuring reliability, performance, availability, and compliance.
• Establish, monitor, and improve operational metrics, service levels, standards, procedures, and documentation to drive efficiency, consistency, and continuous improvement.
• Direct selection, implementation, enhancement, and support of business technologies and services, ensuring alignment with organizational goals and evolving business needs.
• Partner with Cybersecurity, Compliance, etc. to implement and maintain security architecture, controls, and operational safeguards.
• Develop and manage operational and capital budgets, ensuring effective resource allocation, cost control, and alignment with business priorities.
• Build, mentor, and develop a high-performing team capable of delivering exceptional IT services.

Management of Information Systems/Technology (MIS), Technical Support, Professional Services, QoS (Quality of Service), Customer Support/Service, Communication Skills, Data Storage, Network Systems, Internet Security, Operational Improvement, * Must have a very technical background with deep knowledge of enterprise infrastructure, including networking, servers, storage, disaster recovery, security technologies, and performance management.

• Strong communication and stakeholder management skills, including the ability to build relationships and influence decisions across all levels of the organization.
• Proven leadership experience managing large IT teams with the ability to inspire collaboration, accountability, and high performance.
• Demonstrated experience managing large-scale IT operations, service delivery, operational processes, and technology initiatives.
• Experience developing and managing operational and capital budgets aligned to organizational goals.
• AI experience is positive.

Education & Certifications

• Bachelor’s degree in information systems, Computer Science, or a related field, or equivalent combination of education and experience.
• ITIL experience and certification is preferred.

The projected range for this position is $187,000-$241,000 annually in our Fairfax, VA office. Depending upon other factors, i.e., skills, experience, location, market conditions, the range may vary slightly.

Dewberry is seeking a Director, IT Operations to join Corporate IT Services. Reporting to the Deputy CIO, this role oversees five IT managers and is based at our Fairfax, VA headquarters.

Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century.