2nd Line IT Support
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Role details
Tech stack
Job description
- Design and implement scripting/tool-based automation for repetitive tasks (device provisioning, user lifecycle, and software deployment)
- Troubleshoot and resolve IT incidents
- Develop knowledge articles and SOPs
- Ensure all endpoint assets are accurately recorded, managed, maintained, and compliant
- Perform network troubleshooting
- Collaborate with network teams to ensure secure and consistent endpoint connectivity
Requirements
The ideal candidate with have a strong technical foundation in Windows, Linux & MAC administration, as well as proven excellent quality of service. You will have experience in network troubleshooting and are ITIL Foundation certified. Clear communication is essential, as well as fluency in English and conversational proficiency in Dutch., * Strong technical foundation in Windows, Linux & MAC administration
- Skilled with scripting, deployment tools and APIs
- Experience performing basic network troubleshooting
- ITIL Foundation certified
- B1 proficiency in Dutch
- Fluent proficiency in English
Benefits & conditions
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
About the company
Excellent opportunity for an experienced Support Engineer to join a leading company in IT service management that actively promotes the development and growth of your skillset.
This company is a global leader in IT Service Management, driving digital transformation by connecting people, processes and technology. They provide tailored end-to-end Enterprise Service Management solutions, optimising the innovation, efficiency, and scalability of IT services. This company is helping businesses across the globe adopt excellent practice frameworks and achieve sustainable IT excellence., Rise Technical Recruitment B.V. acts an employment agency for permanent roles and an employment business for temporary roles., Rise Technical Recruitment Limited is acting as an Employment Agency in relation to this vacancy. Deze baan Landelijk gemiddeld IT ICT vacatures gemiddeld Overijssel gemiddeld Support
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