Application Support Engineer

• Provide technical support and resolve application issues within agreed SLAs
• Troubleshoot and manage client tickets from initial logging through to resolution
• Work closely with stakeholders, analysts, and developers
• Communicate clearly with clients and deliver excellent customer service
• Gather requirements for system changes and support their delivery
• Test, document, and support application updates
• Assist with debugging and implementing improvements, with training provided
• Contribute to team development and continuous improvement initiatives

Technologies:

• Azure
• C#
• DevOps
• Git
• Support
• JSON
• JavaScript
• Postman
• SQL
• Visual Studio
• Cloud

More:

We are offering a hybrid working opportunity based in Fareham, Hampshire with a salary of £30,000 to £35,000. We are looking for a driven Application Support Engineer to join our team and help deliver exceptional support for business-critical applications. This role is ideal for someone who enjoys problem-solving, working with clients, and collaborating with developers to deliver real solutions, while also offering career progression opportunities.

• Experience in application or software support
• Strong problem-solving and analytical skills
• Excellent communication skills, including the ability to explain technical issues to non-technical stakeholders
• High attention to detail and strong organisation skills
• Self-motivated with a willingness to learn
• Knowledge of Agile, DevOps, and the software development lifecycle is highly desirable
• Understanding of APIs is highly desirable
• Experience with tools such as Postman or XMLSpy is highly desirable
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, and SQL Server is highly desirable
• Familiarity with Visual Studio, Azure DevOps, and Git is highly desirable