Applications Support Engineer

We are looking for an experienced Applications Support Engineer to keep our systems running day to day and be the first person our homes turn to when something isn’t working. This isn’t a greenfield build role: you’ll maintain, monitor, fix and improve software that already exists.

What we offer

• Hybrid working in Bristol with regular visits to our 4 homes
• Mentoring with a clear path into a developer role as your skills grow
• Training and certification funding
• Work that directly improves care for residents
• A small team where your work is visible and matters, * Provide first- and second-line support to home managers and staff, logging, prioritising and resolving issues.
• Monitor Care 4 Care Plan and our Azure services (Functions, Cosmos DB, Blob Storage), investigating errors through logs and alerts.
• Diagnose and fix bugs in existing TypeScript and Python code, including API integration scripts for CareHQ, Microsoft Graph and Planday.
• Maintain Power Apps and Power Automate flows and keep Power BI reports refreshing correctly.
• Look after Raspberry Pi devices in the homes, including nurse call and media devices: updates, restarts, and on-site checks.
• Manage user accounts, access and permissions across our systems.
• Write and maintain runbooks and documentation so no fix depends on one person’s memory.
• Cover system support when the Technical Lead is on leave, escalating anything with clinical risk promptly.
• Help onboard and support external customers as we sell the platform more widely.
• Follow data protection and information governance requirements (UK GDPR, DSPT) in everything you do.

• At least 2 years in application support, IT support with scripting, or a junior developer role
• Able to read, debug and make small fixes in JavaScript/TypeScript or Python
• Comfortable working with REST APIs, JSON and log files to trace a problem
• Working knowledge of a cloud platform, ideally Microsoft Azure
• Basic Linux command-line skills
• Familiar with Git for version control
• Clear, patient communicator who can explain technical issues to non-technical care staff
• Methodical and careful, especially where resident data is involved
• Full UK driving licence and access to a vehicle, for visits to the homes

Bristol Care Homes is committed to providing the best care to our residents and technology and systems are central to our success. We have recently developed and are rolling out our own Care Planning system, Care 4 Care Plan, which covers care planning, risk alerts, wound care, incident reporting and CQC compliance across four homes. Around it sit Power Platform apps, integrations with CareHQ, Microsoft 365 and Planday, and Raspberry Pi devices in the homes.