IT Support Engineer

• Provide expert second- and third-line technical support through the helpdesk across a range of client environments.
• Manage and support Microsoft 365 tenant services, including M365, Intune, SharePoint, Security Centre, and Compliance Centre.
• Install, configure, and support Windows and macOS desktop environments.
• Troubleshoot and resolve VPN and secure remote-access issues.
• Analyse and resolve issues involving DNS, DHCP, TCP/IP, and other core networking protocols.
• Maintain and support endpoint security tools, email filtering systems, and cloud backup platforms.
• Carry out user onboarding and offboarding, group policy adjustments, and Active Directory/Azure AD administration.
• Monitor and manage alerting systems, proactively escalating critical issues.
• Document work in the ticketing system and contribute to internal knowledge base articles.
• Provide technical guidance and mentorship to junior engineers as needed.
• Assist with client site visits for project work or escalations when required.
• Contribute to process reviews and recommend improvements to tools, documentation, and workflows.

Technologies:

• Active Directory
• Azure
• Cloud
• Firewall
• Support
• macOS
• Microsoft 365
• Security
• SharePoint
• TCP/IP
• VPN
• Windows
• Office 365
• Network

• At least 2 years experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
• Strong hands-on experience administering Microsoft 365, including Exchange Online, Intune, Defender, and Teams.
• Proficiency with Windows and macOS operating systems.
• Solid networking knowledge, including firewall basics, VPNs, DNS, DHCP, TCP/IP, and VLANs.
• Familiarity with remote monitoring and management (RMM) tools, PSA/ticketing systems, and support best practices.
• Ability to manage priorities under pressure across multiple client environments.
• Excellent communication skills, including the ability to explain technical information clearly to non-technical users.
• Ownership, a commitment to continuous improvement, and motivation to grow professionally toward a leadership role.
• Full UK driving licence and willingness to travel to client sites.
• Based in Northern Ireland and able to commute daily to the Cookstown office.
• Desirable: Microsoft 365, Azure, or equivalent certifications, or interest in obtaining them; relevant training is fully funded.
• Desirable: Experience with cloud-centric platforms, backup solutions, and security tools such as EDR, MFA, and mail filtering.
• Desirable: Familiarity with Ubiquiti UniFi networking platforms.
• Desirable: Experience with Autotask, Kaseya, or other MSP tools.
• Desirable: Relevant IT degree or equivalent professional experience.

We are Enhance IT Systems Ltd, a growing, cloud-first and security-led IT team. We are hiring an IT Support Helpdesk Engineer for our head office in Cookstown, Northern Ireland. This is a full-time, permanent, office-based role; remote and hybrid working are not available. The role is 40 hours per week, with occasional weekend project work and client site visits. The salary is £30,000-£36,000 per year based on experience, plus a Christmas bonus and training allowance. We offer fully funded Microsoft 365 certifications, 31 days total leave including your birthday off, private healthcare and a wellbeing package, access to a fitness and lifestyle app, a company pension, regular team-building events, and breakfast every Friday. We provide a clear progression path into team leadership for high-performing engineers. We are an equal opportunities employer.