Solutions Engineer

As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement.

The role involves collaborating with customers and partners to design, implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands.

We are looking for a proactive self-starter who thrives in a dynamic environment, capable of managing multiple priorities with both a technical and strategic mindset. Flexibility for travel is essential.

Principal duties and responsibilities:

Serve as the primary point of contact for customers throughout engagements by managing expectations, delivering timely solutions and ensuring consistent communication.

Provide pre-sales technical support during the sales cycle, including architecture design, integration and product demonstrations.

Lead technical evaluations, pilots and proof-of-concept initiatives simultaneously

Collaborate closely with the software engineering teams to understand all products in great technical detail

Identify new opportunities and feed insights into business development and sales processes

Deliver customised product demonstrations at customer/partner meetings, calls and conferences, supporting sales and marketing activities

Work closely with the product management teams advising on current and future client needs, providing input to product direction

Escalate and manage technical issues, through product management and engineering, to support deal closure and long-term customer success

Engage, train and support Becrypt partners and customers in territory to expand sales coverage and drive market awareness

Mutually agreed ad-hoc tasks

Essential:

Exceptional verbal and written presentation skills

Proven experience as a Solutions Engineer or in a traditional Technical Support role

Sharp troubleshooting and problem-solving skills

Strong and up to date technical understanding of Microsoft technologies

Expertise in data security, risk analysis and threat models in the information security space

Experience with installation and configuration of a variety of security products

Experience with virtual desktop environments, preferably in both VMWare/ Omnissa and Citrix

High level Linux (Unix) configuration including networking, firewalls and VPNs

Experience using Cloud platforms

Experience with Docker and microservices orchestration

Demonstrable ability to support the sales quota

Demonstrable success of using initiative and creativity in the development of solutions for partners and customers

Self-motivated, proactive, and able to work effectively in remote or home office environments

Positive, can-do attitude

Desirable:

Technical experience with security-conscious organisations

Familiarity with AGILE software development practices

Knowledge of Cross-Domain security gateways