SAP Implementation Specialist

This position serves as an essential resource and subject matter expert in the continuous support of the company’s ERP system to ensure user tickets are resolved in a timely fashion. The SAP Specialist writes scripts to develop reports and help with the ongoing development of training manuals, end-user documentation, technical guides, and other materials used to support the ongoing process continuation and improvement of our systems, processes, and end-user training library., Receives direct supervision from management personnel; may assist other departmental employees in the performance of the job functions. This position does not supervise any position(s). This position is located in Building 3 - SAP Department., * Monitor the SAP ticketing system to ensure timely resolution of user tickets

• Provide technical support to troubleshoot user errors
• Organize, maintain and analyze SAP master data to ensure data integrity
• Prepare data sets from outer sources for batch import into SAP
• Perform SAP maintenance tasks such as validating business partners, items, and discount schedules.
• Develop on-demand reports for sales, accounting, customer service, and other departments as requested
• Perform end-user training and develop training documentation such as help files and how-to guides
• Maintain the SAP product library through working with marketing to ensure all product photos and descriptions are up to date
• Develop troubleshooting documentation to be used internally by the SAP team
• Process item request forms and engineering change notifications
• Develop best practices newsletter
• Support and or lead with other special projects as assigned
• Other duties as assigned

Do you have experience in SAP ERP?, Do you have a Bachelor’s degree?, * Bachelor Degree in Business or a Technical field or equivalent

• 3 or more years of technical experience with SAP Business One or any other major ERP system
• 2 or more years working with end-users to troubleshoot and resolve user errors and other technical issues
• Experience with writing queries, developing reports and user guides, and technical documentation
• Intermediate to Advanced Microsoft Office user
• Excellent verbal and written communication skills

• Excellent organizational skills with strong attention to detail and accuracy

• Ability to analyze and solve problems in a constantly changing environment
• Self-starter with the ability to perform under pressure.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to communicate (read and write) effectively in a business environment.
• Ability to follow procedures and instructions.
• Ability to sit at a desk for long periods to assemble documentation and record data.
• Ability to walk the facilities to collect necessary data.
• Ability to lift, pull, push and carry objects and supplies (up to 20lbs).
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to exercise independent judgment in determining how to conduct assigned tasks.

Hours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.