IT Manager (Infrastructure)

Robert Half is seeking an experienced IT Manager for a company in Madison, WI to lead day-to-day IT operations, oversee infrastructure and end-user support, and drive accountability across the IT team. This is a hands-on leadership position with a strong emphasis on people management, process improvement, and ensuring reliable IT services across multiple locations.

The ideal candidate has a strong technical background in infrastructure and systems administration, along with proven experience managing IT teams, establishing standards, and improving service delivery.

Responsibilities

• Lead a team of IT professionals responsible for Help Desk, Systems Administration, and infrastructure support.
• Drive team productivity, accountability, and performance through clear expectations, established standards, and consistent processes.
• Oversee IT infrastructure, including networks, servers, storage, endpoints, and business-critical systems.
• Ensure the reliability, security, and performance of IT systems while identifying opportunities for improvement.
• Manage IT projects, including planning, resource allocation, timelines, budgets, and communication with stakeholders.
• Establish and improve IT support processes, service levels, escalation procedures, and operational best practices.
• Provide technical guidance and serve as an escalation point for complex infrastructure and end-user support issues.
• Partner with business leaders, internal teams, and external vendors to align IT services with operational needs.
• Mentor and develop team members, encouraging professional growth, collaboration, and continuous improvement.
• Maintain strong relationships with employees and IT staff across multiple company locations.

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 8+ years of progressive IT experience supporting infrastructure, systems, and end users.
• 3+ years of IT management experience preferred, with demonstrated success leading teams and driving accountability.
• Strong technical knowledge of networking, systems administration, IT infrastructure, and cybersecurity fundamentals.
• Experience with Cisco networking, Microsoft 365, Active Directory, and Windows-based environments.
• Experience managing IT projects, implementing process improvements, and coordinating cross-functional initiatives.
• Strong leadership, communication, and problem-solving skills with the ability to work effectively across all levels of an organization.
• Experience with Microsoft Dynamics 365 Business Central is a plus.
• ITIL, PMP, or other relevant technical or management certifications are a plus.

• Direct hire opportunity with an established, family-owned organization.
• Manage a team of 4 direct reports across Help Desk and Systems Administration.
• Primarily a leadership role, with approximately 80-90% of responsibilities focused on management and team operations.
• Onsite presence required during the first 90 days, with potential hybrid flexibility afterward.
• Occasional travel, approximately 1-2 days per month, to other Wisconsin locations.
• Typical work schedule is Monday through Friday, 8 AM to 5 PM.
• Compensation targeted around $120K, depending on experience. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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