IT Site Operations Lead, Tier 3 Support (Managed Services) *HIRING ASAP*

Planning Budgeting Timelines Operations Leadership Resilience Communication Problem Solving Project Planning Technical Issues Vendor Management IT Infrastructure Business Valuation Telecommunications Wide Area Networks Service Management Root Cause Analysis Business Operations Incident Management Local Area Networks Business Requirements Operations Management Full Stack Development Operational Excellence Network Infrastructure Project Implementation Project Risk Management Enterprise Architecture Executive Presentations Business Transformation Continuous Improvement Process Network Performance Management Information Technology Operations Information Technology Infrastructure Library Software-Defined Networking Wide Area Network (SD-WAN), The IT Operations Manager/Lead serves as the primary technology leader for a critical corporate location, responsible for ensuring reliable, secure, and high-performing IT infrastructure and operational services. This role acts as the key liaison between global engineering teams, local business stakeholders, vendors, and on-site support personnel to deliver seamless technology services in support of business operations.

The successful candidate will provide leadership across network infrastructure, end-user technology, AV and conferencing services, vendor management, and operational support while driving infrastructure modernization initiatives and ensuring alignment with enterprise technology standards., Infrastructure & Network Operations

• Lead the delivery, maintenance, and continuous improvement of site IT infrastructure and network services.
• Manage regional infrastructure initiatives including:
• LAN refresh programs
• Wireless network enhancements
• SD-WAN deployments
• Hardware lifecycle management
• Monitor network performance, availability, and operational health to ensure maximum uptime and service reliability.
• Partner with enterprise engineering teams to implement global infrastructure standards and technology roadmaps., * Serve as the senior technical authority for site infrastructure and operational technologies.
• Act as the Tier III escalation point for complex networking, connectivity, hardware, and software issues.
• Drive root-cause analysis and resolution of critical incidents affecting business operations.
• Ensure operational readiness and resilience of site technology services.

Stakeholder Management

• Build and maintain strong relationships with business leaders, executive stakeholders, and technology partners.
• Communicate technical issues, project updates, risks, and service performance to leadership audiences.
• Balance business requirements with enterprise technology standards and strategic objectives.
• Act as the primary bridge between local business operations and centralized IT organizations.

Vendor & Partner Management

• Manage relationships with external service providers, including:
• Telecommunications providers
• Low-voltage cabling vendors
• Network integration partners
• Infrastructure contractors
• Monitor vendor performance against established SLAs and operational commitments.
• Oversee installation quality, project execution, and service delivery outcomes.

Audio Visual & Collaboration Technologies

• Ensure availability and operational excellence of conference room and collaboration technologies.
• Support executive meetings, leadership events, and company-wide communications.
• Manage technology readiness for Town Halls, executive presentations, and business-critical events.

Project Delivery

• Lead infrastructure modernization and technology improvement initiatives.
• Coordinate project planning, deployment, testing, and implementation activities.
• Manage project risks, dependencies, budgets, timelines, and stakeholder expectations.
• Ensure projects are delivered in accordance with enterprise architecture and security standards.

• 7+ years of experience in IT Infrastructure, Network Operations, or Technology Operations.
• Experience supporting large enterprise or headquarters environments.
• Strong understanding of:
• Enterprise networking (LAN/WAN)
• SD-WAN technologies
• Wireless networking
• Network hardware lifecycle management
• Infrastructure operations
• Experience managing third-party vendors and technology partners.
• Demonstrated success leading infrastructure projects from planning through implementation.
• Strong incident management and problem-solving skills.
• Experience presenting and communicating with senior leadership and executive stakeholders., * Experience supporting large-scale enterprise or global corporate environments.
• Knowledge of ITIL Service Management principles.
• Experience working within matrixed organizations.
• Understanding of enterprise collaboration and AV technologies.
• PMP, ITIL, Cisco, or related infrastructure certifications preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.