IT Service Delivery Manager (20-30 % Technical) *HIRING ASAP*

Planning Budgeting Timelines Operations Leadership Management Reliability Communication Presentations Service Level Accountability Business Metrics Technical Support Change Management Performance Metric Business Valuation Telecommunications Wide Area Networks Service Management Leadership Studies Root Cause Analysis Business Priorities Business Operations Business Continuity Local Area Networks Enterprise Security Business Leadership IT Service Delivery Technology Alignment IT Service Management Full Stack Development Stakeholder Management Operational Excellence Relationship Management Business Transformation Infrastructure Management Organizational Leadership Continuous Improvement Process Information Technology Infrastructure Library, The Senior IT Service Delivery Manager serves as the primary technology leader for a critical corporate location, responsible for ensuring the delivery of reliable, secure, and high-performing IT services that support business operations. Acting as the key liaison between business stakeholders, enterprise technology teams, vendors, and on-site support personnel, this role drives operational excellence, service quality, and technology alignment across the organization.

This position is primarily focused on service delivery, stakeholder management, site operations, vendor oversight, and infrastructure project leadership (70-80%), while maintaining sufficient technical expertise (20-30%) to oversee complex escalations, support infrastructure initiatives, and provide guidance on technical decisions., Service Delivery & Site Operations

• Own the end-to-end delivery of technology services for a critical corporate office location.
• Ensure operational stability, service excellence, and continuous improvement across all site technology functions.
• Establish and maintain service performance metrics, operational standards, and service-level objectives.
• Drive issue resolution and service restoration during business-impacting incidents.
• Act as the primary technology representative for local business leadership and site operations.

Stakeholder Management & Business Partnership

• Build trusted partnerships with executive leadership, business stakeholders, and enterprise technology teams.
• Translate business priorities into technology initiatives and operational plans.
• Provide regular communication regarding service performance, project status, risks, and strategic technology initiatives.
• Align local business needs with enterprise technology standards and roadmaps.
• Serve as the primary bridge between centralized IT organizations and local site leadership.

Infrastructure & Technology Operations

• Oversee the health, performance, and reliability of site infrastructure services, including networking, connectivity, collaboration technologies, and end-user computing environments.
• Lead technology refresh initiatives, including:
• LAN infrastructure upgrades
• Wireless network enhancements
• SD-WAN deployments
• Hardware lifecycle management
• Partner with engineering teams to ensure successful implementation of enterprise technology standards.
• Ensure operational readiness and business continuity for all site technology services.

Vendor & Service Provider Management

• Manage relationships and performance of external technology vendors and service providers.
• Oversee telecommunications partners, cabling contractors, infrastructure providers, and systems integrators.
• Ensure vendor compliance with established SLAs, project deliverables, and service quality standards.
• Drive accountability and continuous improvement across third-party support organizations.

Collaboration & Workplace Technology

• Ensure availability and reliability of conference room, AV, and collaboration technologies.
• Support executive meetings, leadership presentations, town halls, and other business-critical events.
• Deliver a high-quality end-user technology experience throughout the site.

Technical Leadership & Escalation Management

• Serve as the Senior escalation point for complex infrastructure, networking, connectivity, and operational support issues.
• Facilitate root cause analysis and corrective action planning for major incidents.
• Provide technical oversight and guidance to support teams and business stakeholders.
• Maintain a working knowledge of enterprise infrastructure technologies while leveraging centralized engineering teams for design and architecture decisions.

Project & Program Leadership

• Lead site-based technology initiatives and infrastructure modernization efforts.
• Coordinate planning, implementation, testing, deployment, and change management activities.
• Manage project timelines, budgets, dependencies, resources, and stakeholder expectations.
• Ensure technology initiatives align with enterprise security, compliance, and architectural standards.

• 7+ years of experience in IT Service Delivery, Technology Operations, Infrastructure Management, or Enterprise Support.
• Proven experience supporting large enterprise, campus, or headquarters environments.
• Strong background in:
• IT Service Delivery
• Technology Operations
• Infrastructure Support
• Vendor Management
• Incident & Problem Management
• Working knowledge of:
• Enterprise Networking (LAN/WAN)
• Wireless Technologies
• SD-WAN
• Infrastructure Operations
• Collaboration Technologies
• Demonstrated success leading cross-functional technology initiatives and infrastructure projects.
• Experience presenting to and partnering with Senior leadership and executive stakeholders.
• Strong communication, relationship management, and organizational leadership skills., * Experience supporting global or multi-site enterprise environments.
• Knowledge of ITIL Service Management principles and best practices.
• Experience operating within complex, matrixed organizations.
• Understanding of workplace technology, AV, and collaboration platforms.
• PMP, ITIL, Cisco, Microsoft, or related technology certifications preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.