Technical Support Engineer

Are you a passionate and motivated Technical Support Engineer ready for your next challenge? We’re seeking Tier 1-3 Technical Support Engineers to join our dynamic team. You’ll tackle diverse projects, from optimizing websites to managing multi-region platforms for high-profile clients, all while deploying and maintaining global cloud infrastructure. Be part of a forward-thinking team driving the rapid growth of Hyve Managed Hosting-where your skills and ambition will make a real impact., * Research and identify solutions to software and hardware issues on client and internal platforms.

• Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems.
• Communicate with clients via telephone or the MyHyve ticket system within defined SLAs.
• Provide accurate and prompt feedback by leveraging internal databases and external resources.
• Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting.
• Assist the Sales team with architectural designs for potential client platforms.
• Build, deploy, and maintain servers and complex platforms.
• Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs).
• Escalate unresolved issues to relevant internal teams when necessary.

Do you have experience in Windows?, * Strong knowledge and experience of Linux Servers.

• Proven ability to resolve a wide range of technical issues for diverse customers.
• Expertise in diagnosing and troubleshooting software and hardware problems.
• Proactive, motivated self-starter with a consultative and solution-focused mindset.
• Strong teamwork skills and a positive, can-do attitude.
• Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services.

Desirable Experience with:

• Windows Servers
• IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi.
• Load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays.
• Networking protocols (TCP/IP, DNS).
• Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously., * Linux OS (CentOS, Ubuntu, Debian): 2 years (Required)
• Network infrastructure: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off, * Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities