Junior IT Supporter

Throughout the recruitment process, we will communicate exclusively through our official JvM channels. We will never ask for payments, bank details, or the purchase of work equipment., * User support for all common applications and systems used at JvM.

• Friendly and respectful interaction with colleagues.
• Inventory management and administration of hardware and software within internal systems and portals.
• Setting up computers and devices according to internal guidelines.
• Supporting onboarding processes and initial workstation setup for new colleagues.
• Replacing computers including data migration and transfer.
• Performing meeting checks and technical support for Webex meetings in conference rooms.
• Supporting colleagues with technical issues related to hardware and software.
• Processing support requests via ticket systems, phone, or in person.
• Installation, configuration, and maintenance of end-user devices and peripherals.
• Managing user accounts, access rights, and passwords.
• Supporting internal IT projects, rollouts, and updates.
• Documenting solutions and contributing to the optimization of support processes and knowledge bases.

• You understand IT processes ranging from procurement to inventory management and deployment of new hardware and software.
• You are familiar with IT security policies and consistently follow them.
• You are able to provide application support for the most important apps and tools used at JvM.
• You are familiar with presentation and communication systems and can support colleagues in preparing meetings.
• You have good written and spoken English skills.
• You have solid knowledge of Windows and macOS environments.
• You have a good technical understanding of hardware, software, and networks.
• You work in a structured, service-oriented, and solution-focused way.
• You are confident working with standard software such as Microsoft 365.
• You can explain technical topics clearly and appropriately for different audiences.

We are looking for talents who bring new ideas to the table. People with fresh perspectives who challenge the status quo.

So: Apply! No matter your gender, background, abilities, age, sexual orientation, or religion. We especially encourage women, Black and POC individuals, people with disabilities or chronic illnesses, neurodivergent people, queer individuals, older or younger applicants, Jewish people, Muslims and members of other religions or belief systems to apply. At Jung von Matt, there is place for you.

Our spaces aren’t yet fully accessible for people with disabilities, but wherever there are physical or other barriers, we’ll work together to find solutions.