Apple Systems Engineer

Desirable Technical Knowledge & QualificationsExperience, knowledge or certification in one or more of the following areas:

• Jamf: Jamf 200, Jamf Pro CCA/300, Jamf Protect 270 or above.
• Apple: Apple Certified Support Professional, Apple Certified IT Professional, Apple School Manager and Apple Business Manager.
• Device Management: MDM deployment and configuration, declarative device management, Blueprints and SSO.
• Identity & Access Management: Entra ID, Intune, Jamf Connect, Active Directory and Platform SSO (PSSO).
• Security: Jamf Protect, Jamf Trust and Jamf Security Cloud.
• Solution Design: Experience building and implementing an MDM solution from the ground up.

RequirementsAs an Apple Systems Engineer, you’ll play a key role in delivering high-quality technical support and maintaining our customers’ Apple environments. You’ll take ownership of technical issues, provide proactive solutions and help ensure systems remain secure, reliable and running smoothly.

Your responsibilities will include:

• Providing Tier 2+ remote technical support across macOS, iOS, iPadOS and Jamf environments.
• Investigating, troubleshooting and resolving technical issues, taking ownership through to resolution.
• Maintaining and improving software deployment and patch management processes through automation.
• Carrying out basic network troubleshooting and diagnostics to identify and resolve connectivity issues.
• Managing, maintaining and optimising Mobile Device Management (MDM) environments using Jamf Pro.
• Creating and maintaining clear technical documentation, including solutions, processes and ISO procedures.
• Translating technical concepts into clear, accessible language for customers and non-technical audiences.
• Identifying opportunities to improve systems, processes and customer experiences through proactive thinking and technical innovation.

• High standards of work, accuracy and attention to detail.
• Organised, methodical and efficient, with excellent time management.
• Strong technical knowledge and a genuine passion for technology.
• Excellent communication, listening and customer service skills.
• Confident building positive working relationships and contributing to a team.
• Proactive, ambitious and able to work independently.
• Reliable in meeting deadlines and managing customer expectations.
• Able to communicate technical solutions clearly and provide timely updates.
• Enthusiastic about keeping up to date with developments in the IT industry.

Essential Skills & Experience

• Experience supporting and managing Apple macOS and/or iOS/iPadOS environments.
• Excellent verbal and written communication skills, including questioning and listening.
• Strong organisational, planning and prioritisation skills.
• Professional and confident telephone manner.
• Ability to demonstrate technical solutions and explain them to customers.
• A minimum of 2 years’ experience supporting Apple devices within a Jamf environment.

BenefitsAt Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier-we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job-you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

A sneak peak at some of our employee benefits

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!