Lead BizOps Engineer - Level 6

Demonstrate working knowledge of automation principles

Technical skills - Intermediate understanding of all/some of the core concepts mentioned for lower levels

Hands-on (Intermediate) knowledge of the following primary skills/subjects and must be advanced in

at least one discipline:

o ITIL/ITSM Principles and Practice

o Software Development Lifecycle (SDLC)

o Infrastructure (Unix, Windows, Mainframe) Administration

o Network Architecture (Layer 1 to Layer 3)

o Middleware & Runtime Environments (such as J2EE/.NET/etc)

o Load balancers and application firewalls (WAFs)

o Logging and Monitoring methods, standards and tools

o DevOps Concepts & Tooling

o Resiliency, High Availability & Business Continuity Planning/Management

o Caching Concepts & Content Delivery Networks

o Configuration Management (& Infrastructure as Code)

o Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts

Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML,

LTPA, SSO, Oauth)

Self-Driven (Execute necessary tasks/duties without instruction)

Strong analytical and critical thinking

Advanced knowledge of Internet architecture and project delivery

Intermediate knowledge of Network Troubleshooting

Foundational knowledge of cryptographic services (HSMs/Certificates)

Mindset/Behavior Guildlines:

o Sense of urgency

o Customer Focused - user experience with understanding of key customer journeys

o Effective communication at all levels - technical and managerial

o Curiosity

o Coach/mentoring

o Embracing risk

o Simplicity

o Continuous Learning

o Continuous Improvement

o Knowledge Sharing

o Technical Writing

o Multi-tasking

o Difficult Conversations