BizOps Engineer II

Our mission is to protect, provide for, and progress the software and systems behind all of Mastercard services with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience.

Must possess strong documentation & communication skills

• Demonstrate working knowledge of automation principles
• Basic understanding of Role Based Access Controls (RBAC) and Access Management (SAML, LTPA, SSO, OAuth)
• Contributes to knowledge repository for the team. Ensures platform procedures/run books are well documented
• Train and/or Mentor junior team members
• Must be able to understand the Mastercard defined standard operating procedures and playbooks
• Must be able to understand Two factor authentication (2FA) fundamentals
• Good understanding of Change Management Duties - Create, Manage, Review, Approve, & Implement changes as appropriate to duties of your team
• Understanding of Active Directory (Users/Groups)
• Understanding of following technologies:
• Chef, Jenkins, Splunk, Dynatrace, Ansible, Groovy, Shell Scripting, Powershell Scripting, Version Control Systems such as GIT/SVN
• ITIL/ITSM Fundamentals
• Client/Server Relationships
• Operating System Navigation
• Network Fundamentals
• Logging and Monitoring basics
• Relational Database interaction with Simple Query Language (SQL)

Mindset/Behavior Guidelines:

• Problem Solving/Triage
• Proactive approach to take action
• Self starter - research, drive - Ability to be flexible and drive with minimal upfront requirements
• Sees every problem as an opportunity to innovate rather than a chance to fail
• Passionate for automation with a desire to eliminate toil whenever possible
• Sense of urgency
• Simplicity
• Continuous Learning & Continuous Improvement
• Knowledge Sharing & Technical Writing
• Multi-tasking & Curiosity
• Coaching/mentoring
• Embracing risk
• Process and Detail Oriented with effective documentation and communication
• Monitoring distributed systems