IT Support Technician - Tier 1-2

We’re looking for a dynamic, client-focused IT Support Technician to join our help desk team. In this Tier 1-2 role, you’ll be the first point of contact for our clients - triaging, troubleshooting, and resolving a wide range of infrastructure issues while collaborating with senior engineers on more complex escalations. As you grow, so will your responsibilities., * Serve as the first point of contact for inbound help desk calls - intake, triage, and resolve client issues with professionalism and urgency.

• Provide infrastructure support across storage networking, server and desktop OS, cloud environments, network security, Active Directory, and virtualization.
• Install, configure, and troubleshoot business applications across client environments.
• Escalate complex issues to senior engineers while maintaining ownership of the client experience throughout.
• Monitor systems and networks proactively, identifying and flagging issues before they impact clients.
• Support and collaborate with fellow technicians, sharing knowledge and contributing to team documentation.
• Grow continuously - as your skills develop, you’ll take on expanded responsibilities across our service offerings.

Do you have experience in Teamwork?, * Prior MSP experience - you understand the pace, the clients, and what it means to be billable.

• Strong working knowledge of server, network, and application environments, with solid troubleshooting instincts.
• Hands-on experience with MSP toolsets such as Ticketing System, RMM, Kaseya, or Document Management System.
• Firewall and Azure/Entra/Intune experience.
• Industry certifications (CompTIA, Microsoft, or equivalent) - or actively working toward them.
• Exceptional client service skills: clear communicator, patient under pressure, and always professional.
• Strong analytical and problem-solving abilities with sharp attention to detail.
• Self-motivated and organized - you manage your priorities and follow through without being micromanaged.
• A track record of identifying and championing new technologies that improve outcomes.

Technology Stack

Azure / Entra / Intune

Ticketing Systems

Microsoft 365

RMM

Cisco / Ubiquiti

Document Management System

WatchGuard Firewalls

JAMF / MDM

Dell / HP / Linux Servers / Apple

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance, Work Environment
• 24x7 inbound support environment - day shifts are the primary schedule, with a structured on-call rotation (additional on-call compensation provided).
• Occasional extended hours may be needed to meet project deadlines.
• Primarily office-based and desk-based work with regular use of computer, keyboard, and devices.

Pay: $22.00 - $28.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off

7th Di is a growing Managed Service Provider dedicated to delivering proactive, high-quality IT support to our clients. We’re a collaborative team that invests in our people - if you’re eager to learn, solve real problems, and grow your technical career in a fast-paced MSP environment, we want to hear from you.