User Experience Designer

• Design experiences for contact center and CSR users
• Lead UX design from concept through delivery
• Partner with Product, Research, and Engineering
• Simplify complex enterprise workflows
• Create prototypes and present design recommendations
• Support design systems and accessibility standard

• 8+ years of UX/Product Design experience preferred
• Contact center, call center, or CSR experience
• Experience designing large enterprise applications
• Strong Figma, prototyping, and design systems skills
• Digital portfolio required
• Fraud experience is a plus

We are seeking a User Experience Designer for a high-visibility transformation initiative with a leading global financial services organization.

The focus is designing better digital experiences for contact center and customer service associates, so we’re especially interested in designers who understand complex CSR workflows and large-scale enterprise applications.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $74.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.