Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

dejobs.org

Tech stack

Active Directory Batch Processing System Configuration Data Centers File Transfer Image Management Issue Tracking Systems Information Technology Operations Job Scheduling Software Deployment Servicenow Control M

Job description

• Maintain production job schedules in the BMC Control-M job scheduling system, ensuring batch processing meets predefined SLAs. * Identify job failures and troubleshoot or escalate using documented procedures. * Execute on-demand procedures such as file transfers, tape handling system administration, and change system requests. * Monitor systems, networks, and applications using Ross standard tools; troubleshoot, resolve, or escalate issues as needed. * Monitor vendor-managed systems deployed in the Ross environment and coordinate with external vendors and internal teams for resolution. * Document all incidents in the ServiceNow trouble ticketing system. Escalate critical issues within SLAs and follow up proactively. * Collaborate with Systems Administration and Engineering teams to ensure monitoring tools function correctly and provide feedback for optimization.

Requirements

• 1-3 years of experience in a data center operations, NOC, IT support, desktop support, or similar technical environment. * Hands-on experience building, rebuilding, imaging, and configuring laptops/workstations, including operating system installation, software deployment, driver installation, and device setup. * Experience supporting laptop/device deployments for new store openings, office launches, hardware refreshes, or large-scale technology rollouts. * Ability to troubleshoot common hardware, software, connectivity, and peripheral issues during laptop preparation and deployment. * Familiarity with Windows operating systems, Active Directory, device provisioning/imaging tools, and endpoint management is preferred. * Ability to follow standardized build procedures and checklists to ensure laptops are configured, tested, labeled, inventoried, and deployment-ready before new store openings. * Comfortable working with multiple devices simultaneously and meeting time-sensitive deployment deadlines tied to store opening schedules. * Strong attention to detail when tracking hardware assets, documenting issues, and escalating technical problems. * Must be able to work in an office environment, primarily using a computer, with the ability to handle and move laptops, peripherals, and other IT equipment as needed. * Consistent timeliness, regular attendance, and full-time in-office presence are required.

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