Factory Operating System (FOS) Support Technician

You’ll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly. This is hands-on work: you’ll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production. You’ll spend your shift on the floor, close to the action.

• Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering
• Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact
• Keep a regular presence on the production floor to spot issues early and support effective use of FOS
• Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools
• Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features

Operating Systems, Network Operations Center, Customer Relations, Artificial Intelligence (AI), Software Administration, Operating Systems, Technical Support, 1st Level Support, Root Cause Analysis, Manufacturing Data Management, * Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience

• Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step
• Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical
• Have strong attention to detail and can clearly document issues, steps taken, and follow-ups
• Can prioritize multiple issues based on production impact and work on your own during 2nd shift
• Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events
• Shift differential of $0.50/hr for 2nd shift
• Overtime eligibility

We are changing the norm by being customer-focused, technology-led.viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we’ve grown to a team of 200+ and 4x’d our revenue in the last year alone, and we’re just getting started. We’re looking for dependable, hardworking people who take pride in their work and want to grow with us.