Membership & Donor Database Manager

The Membership & Donor Database Manager (MDMM) plays a central role in driving membership growth, engagement, and retention while ensuring the integrity and strategic use of the organization’s CRM system (Altru). This position blends strong technical database experience with a proactive, people-centered approach to membership, equipping staff with the tools, training, and insights needed to grow and sustain a vibrant membership community.

The MDMM is both a systems expert and internal leader who builds capacity across the organization, training and supporting staff to confidently promote, sell, and steward memberships. This role is essential in creating a culture of membership, ownership, accountability, and enthusiasm regarding the Foundation’s robust membership program.

As the organization’s primary donor database and membership systems expert, the MDMM serves as a key partner across teams, ensuring seamless coordination between data, operations, and membership engagement efforts. This role requires a detail-oriented, systems-savvy professional who is equally comfortable in the backend of database management and in front-line support of staff training and member-facing processes. The ideal candidate thrives in a fast-paced, collaborative environment and brings both technical precision and a proactive approach to strengthening membership growth, retention, and overall engagement.

Essential Duties and Responsibilities:

· Serve as an internal leader and trainer for membership across departments, ensuring all staff understand, value, and actively promote membership.

· Develop and deliver training on donor database use, membership sales techniques, and stewardship best practices.

· Partner with marketing, events, and frontline staff to integrate membership into all visitor touchpoints.

· Identify opportunities to increase membership acquisition, upgrades, and renewals through data-informed strategies.

· Foster excitement and energy around membership internally and externally.

· Serve as a key point of contact for members, donors, and the public.

· Respond to inquiries with a high level of professionalism and service.

· Collaborate across teams to ensure a seamless and positive member experience.

· Maintain and ensure the integrity, accuracy, and usability Altru for donor’s records.

· Ensure clear processes and standards for data entry, reporting, and usage across teams.

· Oversee accurate and timely processing of memberships, donations, and pledges.

· Ensure prompt, personalized acknowledgements and tax receipts.

· Segment audiences and generate targeted lists for campaigns, events, and communications.

· Build and maintain dashboards and reports that track membership performance, revenue, retention, and engagement.

· Analyze trends and provide actionable insights to inform strategy and decision-making.

· Other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Productivity software?, Do you have a Bachelor’s degree?, · Bachelor’s degree is preferred, or equivalent

· A minimum of two years of related experience in a database administrative position including nonprofit and fundraising.

Certificates, Licenses, Registrations

· Valid Oklahoma Driver’s License.

Computer Equipment and Software Requirements

· Intermediate to advanced skills in Microsoft Office, particularly Word and Excel, and standard office equipment.

· Social media management desired

Knowledge, Skills and Abilities Required

· Excellent oral and written communication skills.

· Excellent organization and customer service skills.

· Ability to stay calm under pressure.

· Commitment to excellent customer service and membership experience.

· Strong analytical skills with the ability to translate data into strategy and action.

· Must present professional appearance and a positive, enthusiastic attitude.

· Must be able to multi-task, return all emails and phone calls in a timely manner and work well in a team atmosphere.

Physical Requirements

· Must be able to sit or stand for extended periods.

· Must be able to bend, stoop and lift on occasions.

· Must be able to climb stairs.

· Must be able to lift and push event equipment, i.e., tables, chairs, audio visual equipment, chair and table carts.

Pulled from the full job description

• 403(b) matching
• 403(b)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * 403(b)
• 403(b) matching
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance