Technical Support Analyst

We are looking for an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers., * Taking incoming service calls

• Working with customers directly
• Connecting to customer sites to resolve technical issues related to our proprietary software
• Coordinating and delivering current software releases to customers
• Answering customer questions
• Mentoring co-workers
• Maintaining and protecting healthcare data by keeping confidential information
• Contributing to team success by accomplishing related results as needed

Do you have experience in Writing skills?, The ideal candidate would have proprietary application installation and support experience, troubleshooting and problem-solving skills, database experience, as well as solid customer communication and relations skills. Experience in the healthcare industry is a plus. This is a remote position with some travel required. Hours are 8am-5pm EST., * Help Desk experience supporting proprietary software applications a must!

• Strong troubleshooting and critical thinking skills
• Strong attention to detail
• Excellent customer service skills
• SQL Database experience
• Excellent verbal and written communication skills
• Ability to work independently, but also successfully work on a team and foster a team environment
• Ability to take ownership of assignments and customer satisfaction
• Ability to successfully manage multiple tasks and priorities daily
• Enthusiastic and driven to succeed
• Strong desire to learn
• Working knowledge of various Windows operating systems
• Experience with writing Generative AI prompts and writing scripts (VBScript and JavaScript) preferred

**Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship at this time

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Established in 1914, Dolbey and Company, Inc. is a locally owned and operated medical documentation software developer. Dolbey’s product line includes digital dictation, speech recognition and computer assisted coding solutions. With dealers across the United States and Canada, Dolbey’s client base includes many of the premier hospitals and clinics in the country.