computer technician

• Diagnoses and resolves end-user software, network or local printer problems, hardware problems and e-mail, Internet, and local-area network access problems.

• Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Zen Desk tracking system.

• Train end users on basic hardware, software, and network resources, on a one-one basis.

• Provides Microsoft Windows 10 operating systems support including training and support requests received for Microsoft Office Suite applications and other enterprise IT and business applications.

*Responsible for communicating with end-users regarding incident updates, phone calls and/or email notification. *Excellent oral and written communication skills, including the ability to interact effectively with staff, faculty, and students.

• Ability to maintain confidentiality and use discretion and judgment when handling sensitive data.

• Additional responsibilities as assigned.

• Must be able to work flexible hours as needed., Perform any other related duties as assigned by the Director of Technology or other appropriate administrators.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * A positive professional attitude with strong background in customer service is a must.

• Excellent interpersonal and communications skills (verbal and written).

• Ability to effectively multi-task and adapt to a fast pace and continuously changing environment is required.

• Demonstrated ability to diagnose and troubleshoot problems in an effective manner.

• Demonstrated ability to capture and document all relevant details pertaining to a support issue.

• Ability to follow special instructions and other knowledge documentation to determine the appropriate path to resolution for customer before consulting and/or escalating issues to other service department staff members.

• Ability to think outside the box when diagnosing and troubleshooting Help Desk related issues where documentation may not readily exist.

• Handling all requests quickly and efficiently with high emphasis on a friendly, professional customer-service attitude.

Qualifications/ Education

High School Diploma or GED required

Associate degree in Computer systems/ related field or 2 years of equivalent experience preferred

Experience in the maintenance, troubleshooting and upgrading of computer equipment is preferred

Experience with Microsoft Office software is required

Experience with modern Microsoft operating systems is required

Prior experienced in a Service Desk or Desktop Support role is preferred

Active certification in an active technical competency with Microsoft or CompTIA is highly desired but not required.

Job Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

Working Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical ability to lift up to 25 pounds.