IT Service Desk Analyst

• Manage support requests for phones, computers, network access, etc., and escalate to Lead Services Desk Analyst and/or IT System Administrators as needed.
• Provide support in person, over the phone, and via remote access
• Perform technical diagnosis and troubleshooting for users with hardware, software, peripherals, and connectivity issues. Identify, prioritize, and resolve end-user technical problems and questions.
• Onboard and offboard employees, students/residents, research monitors, etc. in all relevant systems as required
• Install and upgrade hardware systems and software applications
• Provide basic computer training as needed for new staff or physicians
• Follow up with staff and physicians and complete support tickets in a timely manner

Perform any additional responsibilities as requested or assigned.

Do you have experience in Software installation?, Do you have a Associate’s degree?, Associate degree in information systems, computer science, or related field; or equivalent work experience and knowledge.

Experience:

• 1+ year of diverse experience in the information technology field.

Knowledge and Skills:

• Extensive computer hardware and software technical knowledge, including usage, installation, repair, and configuration.
• Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure.
• Must be able to work independently; resourceful and action-oriented.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Able to travel to different company work locations.
• Ability to work occasional evening or weekend hours to complete projects or resolve problems.

Physical Demands and Working Conditions of Job:

Requires sitting, standing, walking, some bending, stooping, and stretching to include lifting up to 25 pounds; Potential for exposure to communicable illness from contagious patients; Extensive computer work, including viewing computer screens for long periods of time.