IT Director

The Director of Information Technology is responsible for the overall strategy, operations, security, and performance of IT systems across Royal Case Company and related business units.This role leads a hybrid IT model combining a small internal team with external vendors and subject-matter experts. The Director ensures systems are secure, available, scalable, and aligned to business growth, manufacturing operations, and eCommerce requirements.This is a fully onsite leadership role with direct interaction across executive leadership, office staff, and production environments.Reporting structure (reports to COO)

Key ResponsibilitiesIT Strategy & Leadership

• Define and execute IT strategy aligned with company goals and growth plans
• Serve as primary IT advisor to executive leadership
• Lead IT budgeting, vendor management, and technology roadmap development
• Drive digital transformation initiatives across operations and eCommerce

Infrastructure & Systems

• Oversee cloud-first environment including:
• Microsoft 365 (Exchange, Teams, SharePoint)
• NetSuite ERP platform
• Manage on-premise infrastructure:
• Network (switches, firewalls, Wi-Fi, VLANs)
• Endpoints (PCs, mobile devices, printers)
• Ensure high system availability, performance, and scalability

Security & Compliance

• Lead cybersecurity strategy and enforcement:
• MFA, endpoint security, access controls
• Phishing response and user awareness
• Drive compliance initiatives (e.g., CMMC, NIST frameworks)
• Maintain policies, procedures, and audit readiness

Operations & Support

• Oversee Help Desk operations (Tier 1-Tier 2 support model)
• Establish and manage SLAs, ticket workflows, and documentation standards
• Ensure rapid issue resolution across office and manufacturing environments
• Lead onboarding/offboarding processes and access governance

Vendor & Partner Management

• Manage external IT providers, MSPs, and software vendors
• Negotiate contracts and ensure performance accountability
• Coordinate with third-party partners for specialized services

Team Leadership & Development

• Lead and mentor internal IT staff
• Develop staff competency across core platforms (M365, NetSuite, networking)
• Establish clear processes, SOPs, and accountability structures
• Build scalable support model as business grows, Why Join Royal Case
• Senior-level role with direct impact on company strategy
• Opportunity to modernize and scale a cloud-first IT environment
• Ability to shape processes, systems, and security posture
• Work with a lean, high-performing team in a growing business

Do you have experience in Vendor relationship management?, * 7-10+ years of IT leadership or senior technical management experience

• Strong experience with:
• Microsoft 365 administration and architecture
• ERP systems (NetSuite preferred)
• Infrastructure and networking (TCP/IP, firewalls, VLANs, Wi-Fi)
• Proven ability to lead IT strategy and execution in a manufacturing or operations-driven environment
• Experience managing vendors, budgets, and cross-functional projects

Core Competencies

• Strong leadership, decision-making, and accountability
• High level of organization, process discipline, and documentation
• Ability to translate technical concepts into business impact
• Focus on security, reliability, and scalability, * Experience in manufacturing and eCommerce environments
• Familiarity with compliance frameworks (CMMC, NIST, DFARS)
• Experience with endpoint management tools (e.g., Intune)
• Industry certifications:
• CISSP, CISM, or equivalent
• Microsoft or network/security certifications

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive salary based on experience
• Full-time onsite role in Sherman, TX
• Occasional after-hours support for critical systems

Pay: $90,255.34 - $120,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Royal Case Company is a growing manufacturing and eCommerce organization based in Sherman, Texas. Our IT environment supports both office and production operations and is built on a cloud-first strategy leveraging Microsoft 365, NetSuite, and SharePoint, with supporting on-premise infrastructure.We operate a lean, high-impact IT team focused on reliability, responsiveness, security, and continuous improvement.