IT Support Analyst

We are seeking a detail-oriented and customer-focused Service Desk Analyst with experience supporting both IT operations and procurement-related activities. This role combines traditional service desk responsibilities with IT hardware procurement and reporting functions. The ideal candidate will have a blend of technical troubleshooting skills and functional procurement knowledge, enabling them to support end users while assisting with hardware purchasing and inventory processes., * Provide first-level support for hardware, software, and IT-related issues via phone, email, and ticketing systems.

• Log, categorize, prioritize, and resolve incidents and service requests in accordance with SLA requirements.
• Troubleshoot end-user issues related to laptops, desktops, peripherals, mobile devices, and standard business applications.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support activities.

Procurement & Asset Management Support

• Support procurement activities for IT hardware, including laptops, peripherals, monitors, accessories, and mobility devices.
• Assist with vendor communication, quotation review, and purchase request processing.
• Create, track, and manage Purchase Orders (POs) throughout the procurement lifecycle.
• Coordinate hardware ordering, receiving, deployment, and asset tracking activities.
• Ensure alignment between inventory records, asset management systems, and CMDB/CMDM repositories.
• Monitor hardware inventory levels and assist with replenishment planning.
• Support audits and asset reconciliation activities.

Reporting & Analysis

• Generate and maintain procurement, inventory, and service desk reports.
• Perform data analysis using Excel to identify trends, discrepancies, and improvement opportunities.
• Create dashboards, trackers, and periodic status reports for management.
• Ensure data accuracy across procurement, inventory, and asset management systems.

Do you have experience in Vendor relationship management?, * 2-4 years of experience in Service Desk, IT Support, IT Procurement, or a similar role.

• Experience supporting end users in a corporate IT environment.
• Knowledge of IT hardware procurement processes and vendor coordination.
• Experience with Purchase Order (PO) lifecycle management.
• Strong Microsoft Excel skills, including VLOOKUP, Pivot Tables, data validation, and reporting.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.