Technical Support Analyst

TWO95 International, Inc

Philadelphia, PA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

juju.com

Tech stack

Microsoft Windows Active Directory Information Systems Microsoft Office Wide Area Networks Wi-Fi Technology Tablet Computers Computer Equipment Information Technology Network Support Server Operating Systems & Platforms

Requirements

Implementation, maintenance and support of server environments, local and wide area networks at al locations.
May require sitting for extended periods of time.
Light lifting and/or carrying, not to exceed 50 lbs.
Manual dexterity and fine motor skills
Four-year college degree in Computer Science, Information Systems or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
Interest in an knowledge of personal computer hardware and software.
Minimum 3 years’ direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support.
Knowledge about Active Directory and VCOIP.
Minimum 2 years’ support experience with cellular phones and tablets.
Excellent customer service skills; able to deal with people in pressure situations.
Personal integrity and strong work ethic.
Good customer service skills; able to deal professionally with people in pressure situations.
A valid driver’s license with an acceptable driving record and available for regional travel.