Service Desk /Help Desk Technician

*Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

*When necessary provide on-site support.

*Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

*Troubleshoot and resolve system hardware and software problems.

*Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

*Document processes and procedures as required.

*Manage and maintain our customers’ networks.

*Required to be part of the on call schedule.

*Performs other duties and responsibilities as assigned by the MSP Manager.

*3 years related work experience or BS in Information Systems or related field.

*Must exhibit a clear, friendly, professional phone manner.

*Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

*Able to handle multiple projects and assignments with attention to detail.

*Microsoft Windows Desktop Operating Systems

*Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.

*VMWare and Microsoft Hyper-V Hypervisors

*Must have transportation

*Must be able to physically lift and move computer equipment