Desktop Support Technician

V-centrix-us Llc

Philadelphia, PA, United States

2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Windows Active Directory Apple IOS Apple Mac Systems Microsoft Online Services Microsoft Outlook Calendaring Software Issue Tracking Systems Virtual Private Networks (VPN) Networking Basics Remote Service Software Office365

Job description

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely.

This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting services.

Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site support.
Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and remote clients.
Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.
Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.
Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.
Document incidents, service requests, and resolutions within the ticketing system.
Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.
Deliver exceptional customer service while maintaining the confidentiality of sensitive information.

Requirements

Orientation specific to client’’s environment will be provided. It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies.

2-3 years of desktop support experience in a managed enterprise environment.
Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.
Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.
Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.
Experience with Active Directory user account administration and permissions management.
Strong problem-solving, customer service, and communication skills.
Experience using remote support tools such as LogMeIn.
Ability to work independently and collaboratively in a fast-paced support environment.
Reliable attendance, punctuality, and commitment to handling sensitive information appropriately