Senior Application Engineer

IMKO
Harrisburg, SD, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source

Tech stack

Computer-Aided Design Application Notes Creo Elements/Pro (Computer-Aided Design Software) Software Troubleshooting

Job description

We are seeking an experienced Senior Application Engineer to join our manufacturing team. The successful candidate will serve as a technical expert and primary point of contact for customers, providing advanced product application support, developing customized solutions, and ensuring successful product implementation. This position requires deep technical knowledge, strong problem-solving abilities, and excellent communication skills to bridge the gap between customer requirements and our manufacturing capabilities. Key Responsibilities

  • Provide advanced technical support to customers regarding product applications, specifications, and performance characteristics
  • Develop customized solutions and configurations to meet specific customer requirements
  • Conduct product demonstrations and training sessions for customers and sales teams
  • Collaborate with engineering and production teams to address technical challenges and product improvements
  • Analyze customer requirements and recommend appropriate products or modifications
  • Prepare technical documentation, including application notes, product specifications, and implementation guides
  • Participate in product development activities, providing feedback from field applications and customer requirements
  • Troubleshoot complex technical issues and provide timely resolutions to customer problems
  • Support sales activities by providing technical expertise during customer meetings and presentations
  • Conduct on-site visits to assist with product installation, commissioning, and optimization
  • Collect and analyze customer feedback to drive product improvements and innovation
  • Stay current with industry trends, competitor products, and emerging technologies

Requirements

Do you have experience in Project management in manufacturing?, Do you have a Bachelor’s degree in engineering?, * Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related field)

  • Minimum 5 years of experience in application engineering, preferably in a manufacturing environment
  • Strong technical background with deep understanding of manufacturing processes and systems
  • Excellent problem-solving abilities with a systematic approach to technical challenges
  • Proficiency with Pro-E and CAD software and technical analysis tools
  • Strong communication skills with the ability to explain complex technical concepts to diverse audiences
  • Customer-focused mindset with experience in client-facing roles
  • Ability to read and interpret technical drawings, specifications, and requirements
  • Project management experience with the ability to coordinate multiple priorities
  • Willingness to travel up to 30% of the time for customer visits and technical support

Preferred Qualifications

  • Master’s degree in Engineering or related field
  • Experience with specific manufacturing technologies or processes relevant to our products
  • Professional engineering certification (PE) or other relevant certifications
  • Experience with product development and lifecycle management
  • Knowledge of industry-specific standards and regulations
  • Multilingual abilities for international customer support
  • Experience with CRM systems and customer relationship management

INDLOXO

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