IT Tech Support (GY)

EPIC HR is seeking an IT Tech Support Specialist to join our 24/7 warehouse operations team. In this role, you will ensure that all technical systems, devices, and equipment function properly to keep warehouse operations running smoothly. You’ll troubleshoot issues, maintain equipment, and provide support to staff at all levels., Help Desk Support

• Respond to IT support requests via email and phone in a timely manner
• Log, track, and resolve tickets; escalate when necessary

Hardware & Software

• Install, configure, and maintain desktop/laptop PCs
• Perform OS installations, updates, and application setups
• Troubleshoot and resolve hardware/software issues
• Conduct routine maintenance and data recovery
• Install and manage antivirus/anti-spyware protection

Mobile & Communication Devices

• Set up, maintain, and troubleshoot company mobile phones
• Support mobile/wireless device connectivity

Printers & Peripherals

• Configure, maintain, and troubleshoot printers (laser, thermal, impact)

Network & Infrastructure

• Configure, maintain, and troubleshoot network devices/connections
• Support wireless access and connectivity issues

User Account Management

• Process approved IT request forms
• Create and manage Active Directory/domain accounts
• Manage shared folders and permissions
• Update user access for warehouse software
• Assist with relocating users and IT hardware as needed

Administrative & Documentation

• Maintain accurate IT inventory and asset tracking
• Keep IT work areas clean and organized
• Document procedures and solutions for future reference
• Perform other duties as needed to support operations

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent (IT certifications a plus)

• Prior professional IT support experience required
• Strong technical and analytical troubleshooting skills
• Knowledge of Microsoft applications & Windows OS
• Excellent communication skills (written & verbal)
• Knowledge of warehouse operations preferred
• Ability to work independently and in a team environment
• Flexible schedule - must be available weekends, holidays & OT

Work Environment

• Fast-paced warehouse/distribution center setting
• Exposure to heavy equipment and active warehouse floor
• Requires adaptability, attention to detail, and safety awareness

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance