IT Help Desk Tech | Hiring ASAP!

• Acts as the first point of contact for agency-wide IT Service Desk issues. Provides responsive and courteous hardware/software troubleshooting, support, and maintenance on desktops, laptops, servers, printers, multifunction copiers, phone systems, mobile devices, and audio/visual conferencing. Drives to various locations in the service territory to install, repair, and/or troubleshoot agency equipment.
• Installs, configures, and maintains software/hardware for Pierce Transit information and business servers.
• Ensures agency productivity and security is sustained by maintaining end-user computing devices. Ensures software and firmware are patched, deploys devices with relevant security and usage policies, and trains employees in proper use.
• Tracks deployed end-user devices and installed software. Enforces software-licensing requirements and purchases new software as needed. Ensures spare inventory meets the growing needs of the agency and orders new equipment as needed.
• Identifies gaps in procedure and documentation for technical and non-technical users. Creates and maintains procedures and documentation.
• Initiates, plans, designs, executes, and monitors small to medium IT projects for Pierce Transit. Provides a supporting role for larger projects to ensure the successful completion of specific project goals.
• Maintains confidentiality.
• Displays regular and consistent attendance.

• 2 years of experience providing information technology support to end users.
• Experience may be substituted for education on a year-for-year basis.

Education: Associate Degree in Information Technology or a related field, Knowledge of:

• Various enterprise systems and software applications
• Pierce Transit agency computer security principles
• Risk management principles
• Business English
• Standard office procedures
• Microsoft Office products

Skill in

• Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
• Customer service
• Communications (verbal and written)
• Troubleshooting
• Organizational/time management skills
• Attention to detail
• Computer and database skills

Ability to:

• Work with databases and networks
• Build and deploy new computer systems
• Purchase new and replacement hardware
• Maintain inventory of computer equipment
• Install and upgrade software
• Create and maintain comprehensive project documentation
• Establish and maintain effective working relationships
• Meet the schedules and deadlines of the work
• Follow verbal and written instructions

Position Requirements:

• Must be 18 years old and legally eligible to work in the United States.
• Must have reliable transportation.
• Must be able to lift up to 50 pounds.
• Must be able to stand for 8-10 hours a day.

$31 - $32 an hour - Full-time, Contract, Pulled from the full job description

• Paid training
• Health insurance

Logic Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.