Supervisory Information Technology Specialist (Senior Manager), AD-2210-00, (Excepted Service)

This position is located in the Department of Education (ED), Federal Student Aid (FSA) in Washington, DC. The FSA is responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information, and services in the nation. Our core values include integrity, customer service, excellence, respect, stewardship, and teamwork., * Leading the direction and ongoing improvement of FSA products by understanding the needs of students, families, and financial aid administrators, and making sure product decisions focus on improving access to aid and making services easier to use.

• Improving the product and the internal processes that support it by identifying outdated or inefficient practices, streamlining workflows, removing barriers, aligning stakeholders, and promoting timely, action-oriented decision-making.
• Fostering a culture focused on strong technical quality and mission results by providing coaching, feedback, and growth opportunities to both government staff and contractors, and helping set clear expectations for effective product development in the federal government.
• Applying experience building and managing large-scale products used by millions by ensuring systems can handle peak demand, protect sensitive personal and financial data, and provide reliable, easy-to-use services for students, families, and institutions., Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does require financial disclosure.

Bargaining Unit: This position is not included in the bargaining unit.

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).

Step 4: Click “Apply Online” and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency’s hiring system. You will have the opportunity to upload any additional required documents in the agency’s hiring system. Click “Finish” to submit your application.

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on “Application Status,” clicking on the position title, clicking “Update Application,” and following the prompts., As an applicant, you may check your application status through your USAJOBS account at any time. We will also notify you via email of your application status at three key stages in the recruitment process.

1. Once the vacancy announcement closes, we will inform you that your application has been received.
2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3. Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled).

Do you have experience in Technology management?, One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:

1. Experience providing oversight to a large organization of 50+ technical product managers and engineers, with ultimate responsibility for the team’s outcomes.
2. Experience managing large vendor software development shops to improve performance.
3. Experience communicating technical concepts to non-technical leadership audiences at the senior executive leadership level or equivalent.

Basic Experience Requirements:

You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

1. Ability to lead engineering teams to deliver high-quality outcomes for users.
2. Ability to navigate complex organizational procsses and drive change.
3. Ability to build, mentor, and inspire a high-performing culture.
4. Knowledge of building and operating large-scale, mission-critical student aid or comparable financial systems., Supervisory: Oral Communications, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning and Evaluating, Influencing/Negotiating, Strategic Thinking and Human Capital Management, Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Pulled from the full job description

• Loan repayment program
• Flexible spending account, This announcement is open to all United States Citizens. This is an excepted service position. This position is not in the competitive service and grants no eligibility to move to the competitive service., * Must be a US Citizen.
• Males 18 and over must be registered with the Selective Service.
• Must complete a Background Investigation and Fingerprint check.
• You may be subject to serve a one-year Supervisory probation period.
• May be required to successfully complete a two-year trial period.
• Must be determined suitable for federal employment.
• Relocation expenses will not be paid.

As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience., A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.