IT Support Specialist (AMS Little Rock) 2026-2027

Academies of Math and Science

Little Rock, AR, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$39,520.0 - $45,760.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Android Software Development Apple IOS Chrome OS Computer Networks Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Issue Tracking Systems Information Technology Operations Simple Mail Transfer Protocols Microsoft Office

+8 more

Networking Basics TCP/IP Connectivity Problems Tablet Computers Software Troubleshooting Network Support Laptops Gsuite

Job description

AMS is seeking an IT Help Desk Technician to provide frontline technical support for campus staff and students. This role is responsible for troubleshooting hardware and software issues, supporting classroom technology, and ensuring reliable day-to-day IT operations across the Little Rock campus., Technical Support & Troubleshooting

Provide on-site and remote technical support to staff and campus users.
Troubleshoot hardware, software, and network connectivity issues.
Install, configure, and maintain desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
Support classroom and office technology including projectors, phones, and AV equipment.
Respond to help desk tickets and prioritize requests based on urgency.

Systems & Network Support

Support device imaging, deployment, and lifecycle management.
Maintain and update network and IT documentation.
Assist with basic network troubleshooting including TCP/IP, DNS, DHCP, and SMTP.

Campus Technology Operations

Support campus technology readiness for instruction and testing.
Ensure technology equipment is functioning properly and securely.
Assist with inventory tracking and asset management.

Requirements

Do you have experience in iOS?, The ideal candidate is service-oriented, technically skilled, and able to work independently in a fast-paced school environment., * Minimum of 1 year of IT or technical support experience.

Experience supporting Windows, ChromeOS, iOS, and Android devices.
Familiarity with Microsoft Office 365 and Google Workspace.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).
Strong troubleshooting and problem-solving skills.
Ability to communicate technical concepts clearly to non-technical users.
Ability to work independently and collaboratively., * Experience supporting technology in a school or education environment.
Experience with device imaging and large-scale deployments.
Experience working with ticketing systems or help desk platforms.

Benefits & conditions

Pulled from the full job description

Health insurance
Paid time off
Vision insurance
Dental insurance
Opportunities for advancement, * Mission-driven organization dedicated to student success and educational equity.
Collaborative and supportive school environment.
Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
Opportunities for professional growth and advancement within a growing network.

Join us to enjoy rewarding challenges and ongoing opportunities!

About the company

Academies of Math and Science (AMS) is a network of high-performing K-8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.