Help Desk Technical Support Specialist

• Responsible for providing technical assistance and support related to computer systems, hardware, and our custom software.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Do you have experience in WAN?

Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Paid time off, * 401(k)
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance