IT Help Desk specialist

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• They will maintain a high level of technical proficiency in the area of personal computing,
• and application support through experience, on the job training, and formal IT training
• Respond to technical IT assistance requests from the ticketing system
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Identify and suggest possible improvements on procedures

Do you have experience in Windows?, * Minimum of three-year experience in a technical support role and related field customer

• service experience.
• Experience in and working knowledge of PC hardware and laptop repair, networking,
• Microsoft Windows, remote client connectivity and software installation and removal.
• Exceptional customer service
• Strong analytical skills; able to assess and solve issues in a high-pressure environment
• Maintains a good understanding of IT industry trends.
• Excellent written and oral communication skills
• Ability to participate in after hours on-call support
• Proficiency in Office365 and other business software applications
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Pulled from the full job description

• On-the-job training
• Health insurance
• Paid holidays, * Contract
• Monday through Friday - (9AM- 6PM)
• Pay rate depends on experience
• Start ASAP
• Medical benefits
• Paid vacation
• Paid holidays

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for an IT Help Desk specialist to support us in Dallas Fort Worth, TX 75261.