Sr Robotic Support Engineer

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.

Job Functions

• Monitor incoming customer issues 24/7/365. On call would be shared by the team on rotation basis.
• Form plans to fix incoming customer issues.
• Escalate customer issues to other business areas for resolution and assistance.
• Design short- and long-term resolutions for products.
• Assist with design reviews.
• Interact with other customer service teams in other business units.
• Compile data for process and product improvements.
• Write reports that provide data to assist product improvements.
• Document status and plans for large field project to retrofit product offerings, such as conveyor.
• Assist in new product development design.
• Lead meetings with internal and external customers to resolve issues.

Travel Requirements

• 10% overnight travel

Do you have experience in Robot troubleshooting?, * BS in Mechanical, Electrical or Mechatronics

• CAD competent
• Previous experience with Robotics (Fanuc preferred)
• Ability to use software troubleshooting applications
• Familiar PLC’s /ladder logic
• Above average communications skills both written and verbal
• Mechanical engineering skill to design short- and long-term product improvements
• Ability to work with engineering teams and professionally help them understand design for installation and repair reliability.
• Proficient at MS Office suite

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Volunteer time off, * Must be eligible to work in the USA long term without sponsorship

• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls. About Toyota Automated Logistics: Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services. In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.