Level II- IT Help Desk Technician

As a Level II Technical Support Engineer, you will be responsible for resolving escalated technical issues, supporting Microsoft cloud environments, and ensuring a high standard of service delivery. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a fast-paced environment., * Provide remote technical support for end users and business environments

• Troubleshoot and resolve escalated (Level II) issues across endpoints, networks, and cloud systems
• Administer and support Microsoft environments including Azure, Microsoft 365, and SharePoint
• Manage users, groups, policies, and security within Entra ID (Azure AD)
• Support email systems (Exchange Online), Teams, OneDrive, and SharePoint Online
• Perform system maintenance, updates, and documentation
• Work within ticketing systems to track, prioritize, and resolve issues efficiently
• Communicate clearly with clients regarding issue status, resolution steps, and recommendations
• Collaborate with Level I and Level III engineers when needed, * Have you ever migrated an on prem active directory to Azure?
• What is the purpose of DNS?
• What does DHCP do?

Do you have experience in Windows?, * 3+ years of experience in IT support (preferably in an MSP environment)

• Strong experience with:
• Microsoft Azure (basic administration and troubleshooting)
• Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
• Entra ID (Azure Active Directory)
• Solid understanding of Windows 10/11 environments
• Experience with user/device management, permissions, and security policies
• Familiarity with remote support tools and ticketing systems
• Excellent troubleshooting and problem-solving skills
• Strong English communication skills (written and verbal), * Experience with Intune / Endpoint Manager
• Knowledge of networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Experience with backup solutions and security tools
• Relevant certifications (Microsoft, CompTIA, etc.), * Strong customer service mindset
• Ability to work independently and manage time effectively in a remote environment
• Detail-oriented with good documentation habits
• Calm and professional under pressure

Pulled from the full job description

• Paid time off, * Competitive salary
• Growth opportunities within a scaling MSP
• Exposure to a wide variety of technologies and client environments

Job Types: Full-time, Permanent

Benefits:

• Paid time off

Pay: $30.00 - $32.00 per hour

Benefits:

• Paid time off