Manager of Technology / Head of Technology

• Lead all internal and external technology support operations including help desk, end-user support, and customer-facing technical services

• Establish KPI-driven SLA processes; implement ITIL-based service management frameworks

• Manage full IT asset lifecycle from procurement to retirement

1. Infrastructure, Security & Cloud Operations

• Own enterprise infrastructure: networks, servers, cloud platforms, virtualization, storage, and DR systems

• Lead cybersecurity strategy - vulnerability management, endpoint protection, access controls, security monitoring

• Ensure full HIPAA compliance; develop and maintain business continuity and disaster recovery plans

• Drive cloud transformation, modernization, and technology standardization initiatives

1. Software Development & Integration Services

• Oversee development and maintenance of proprietary applications, customer portals, and reporting systems

• Direct HL7 interfaces, EHR connectivity, LIS integrations, and third-party platform integrations

• Manage SDLC, software architecture, DevOps, release management, and QA processes

• Drive AI adoption, automation, and digital transformation initiatives

1. Offshore Team Leadership

• Build, manage, and scale offshore technology teams across development, QA, data services, support, and cybersecurity

• Establish training programs, performance metrics, communication frameworks, and career development pathways

• Drive cost-effective delivery through an optimized onsite/offshore operating model

1. Strategic Technology Leadership

• Develop and execute the multi-year technology roadmap aligned to business strategy

• Support acquisitions through technology due diligence and post-acquisition integration planning

• Evaluate and recommend emerging technology investments that improve efficiency and scalability

• 12+ years of progressive technology leadership experience

• 5+ years leading multi-functional technology organizations (infrastructure, development, support, cybersecurity)

• Proven experience building and managing offshore technology teams

• Deep expertise in enterprise networking, cloud platforms (AWS/Azure/Google Cloud Platform), cybersecurity frameworks, and SDLC

• Experience managing customer-facing technical support teams with SLA accountability

• Strong vendor management and IT budgeting skills

• Bachelor’’s degree in Computer Science, Information Technology, Engineering, or related field

Preferred (Strong Plus):

• Experience in diagnostic laboratories, clinical labs, healthcare technology, or HIPAA-regulated environments - highly preferred

• Knowledge of LIS platforms, HL7 integrations, and EHR connectivity standards

• Experience supporting M&A activity and post-acquisition technology integration

• Familiarity with AI, automation, and cloud-native modernization initiatives

• Master’’s degree preferred

• COMPENSATION & WORK DETAILS

• Salary: $100,000 - $120,000 per year, commensurate with experience

• Employment Type: Full-Time, Direct Hire / Permanent

• Location: Onsite - Rhode Island (remote eligibility available post-onboarding, subject to management approval)

• Benefits: Comprehensive package including health, dental, vision.