Technology Assistant/Support Technician

Job Summary: Provides frontline technical support across the district, maintaining technology systems, supporting classroom technology, resolving hardware/software issues, and ensuring availability of technology resources that support teaching and learning. Works with the Technology Department on device deployment, user account administration, network connectivity, and asset tracking.

Essential Duties and Responsibilities: Other duties may be assigned.

Technical Support ? Provide Tier 0/1 support for staff and students. ? Troubleshoot hardware, software, printing, and network issues. ? Respond to help desk tickets; provide in-person and remote assistance. ? Support classroom instructional technology and basic teacher troubleshooting.

Technology Asset Management ? Maintain accurate inventory of all district technology devices and equipment. ? Track device assignments, serial numbers, warranty status, and device lifecycle. ? Tag and label equipment; document lost, damaged, or replaced devices. ? Support device deployment, check-in/out processes, redistribution, and end-of-life handling. ? Coordinate warranty claims, repairs, replacements, and conduct periodic audits.

Purchasing & Requisition Support ? Assist with preparing purchase requisitions for equipment, software, and services. ? Research products, pricing, and vendors as requested. ? Collect vendor quotes and documentation for purchasing. ? Track purchase orders, delivery timelines, and verify incoming equipment. ? Record new equipment into asset management system and coordinate vendor issues.

Supervision Received: Reports to, receives daily work assignments, and is evaluated by IT Director.

To perform this job successfully, an individual must be able to perform each job function in an efficient and compliant manner. The requirements listed below represent the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

1. Education: Associate’s degree in IT or related field, or equivalent experience.
2. Experience: 1-2 years’ technical support experience preferred; K-12 experience helpful.
3. Language Skills: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
4. Computer skills: Knowledge of Windows/ChromeOS support, Active Directory, Google Workspace, M365, networking fundamentals, imaging, and cybersecurity basics.
5. Reasoning Ability/Mental Requirements: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations in a safe, efficient manner. Must be able to multi-task to meet objectives on time, on budget.
6. Communication & Interpersonal Skills: Ability to communicate courteously, efficiently and effectively with a variety of individuals, including students, faculty, administrators, and parents. Ability to work cooperatively and effectively with peers, subordinates, supervisors, parents, and outside agencies. Ability to effectively resolve conflicts. Strong troubleshooting, communication, and customer service skills; ability to multitask and work independently or as part of a team.
7. Other Skills and Abilities: 7.1. Follow through and seeing tasks and projects to completion is essential. 7.2. Pride in one’s work and completion of a task. 7.3. Willingness to assist others within changing conditions is essential.