Customer Service Representative - SAP/ERP in Jacksonville

Supports wholesale business by managing orders, resolving customer issues, and ensuring a smooth order lifecycle from entry to delivery. Acts as a key point of contact for customers, Sales, and internal teams to deliver excellent service., * Manage orders in ERP from entry through shipment and post-delivery support

• Process returns, credits, cancellations, and other order updates accurately
• Respond to customer inquiries (order status, inventory, pricing, tracking, etc.)
• Monitor inventory, backorders, and fulfillment to support timely delivery
• Resolve customer issues end-to-end with clear communication and follow-up
• Partner with Sales and cross-functional teams to address escalations and improve service
• Prepare reports, track key metrics, and identify process improvements
• Ensure compliance with customer requirements and support chargeback resolution

• 2+ years in customer service, order management, or similar role
• ERP experience required (SAP )
• Strong Excel and Microsoft Office skills
• Excellent organization, communication, and problem-solving abilities
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment
• Customer-focused with strong collaboration skills

Company DescriptionThe professional staffing division of EmployBridge, America’s Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to , , , , , , , , veteran status, and other legally protected characteristics.Company DescriptionThe professional staffing division of EmployBridge, America’s Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to , , , , , , , , veteran status, and other legally protected characteristics.