Technical Support Specialist (level 2)

• Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff.

• Monitor the primary SCADA and ancillary systems for health and availability daily.

• Coordinate repairs and problem resolution with EMS Department Personnel and other company staff.

• Notify key customers regarding system outages and events impacting critical systems.

• Contribute to process improvement initiatives based on customer feedback and team input.

• Thoroughly document and track support cases to completion with EMS team assistance.

• Adhere to all Electronic and Physical access policies.

• Support Business Continuity and Disaster Recovery systems through daily monitoring and assistance.

• Formal education in Computer Science or related IT field, or equivalent experience.

• At least 2 years of relevant experience.

• Experience with SCADA systems and ancillary system health monitoring.

• Ability to coordinate repairs and communicate effectively with support teams and customers.

• Knowledge of Business Continuity and Disaster Recovery protocols.

• Strong documentation skills and attention to detail.

• Ability to adhere to security policies and access controls.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan., System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.