Manager, Knowledge Management - Claims Operations

Embark on a rewarding career journey at Applied Underwriters, where employees have been at the heart of our success story for more than 30 years. Headquartered in Omaha, NE, our company thrives on innovation and empowers our employees to shape the future of global risk services. Join a team where your ideas are valued and your talents are nurtured with formal, paid training and mentorship. Experience a workplace culture that celebrates initiative, recognizes results, and provides outstanding benefits that allow you to focus on achieving your full potential.

This position works in the Applied Underwriters Claims Division. You will oversee a team of individuals that identify, collect and preserve for use information regarding business processes, legal, statutory, and regulatory provisions. This management position will establish the architecture for our knowledge management platform and ensure its consistent use and presentation of information. Strong analytical, research, and communication skills, combined with the training and tools we provide, will prepare you for success in this fast-paced and rewarding career.

Do you have experience in Technical Proficiency?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Business or Communication.

• Three years of successful Project Management, Content Management, or Certified Knowledge Manager/Specialist credentials.
• Previous leadership or management experience.
• Technologically adept with strong knowledge and utilization of software programs such as Microsoft Word, Excel, Outlook, Visio, PowerPoint, Photoshop, Canva, and Miro.
• Experience and knowledge with the use of HTML programing or ability to self-learn.
• Strong editing and proofreading skills.

Pulled from the full job description

• Paid training
• Tuition reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 100% employer-paid medical, dental, and vision insurance for employees
• 401(k) plan with 100% immediate vesting and a 4% company match
• Paid time off (PTO) and paid holidays
• On-site pharmacy, Promesa, provides convenient prescription delivery directly to you
• Life, disability, critical illness and accident insurance
• Employee Assistance Program (EAP)
• Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses
• Tuition reimbursement
• Fitness reimbursement and various additional quality-of-life benefits

Applied Underwriters is a global risk services firm helping business and people manage uncertainty through its business services, insurance, and reinsurance solutions. As a company, we truly operate differently within our business sector. Applied Underwriters has one of the highest customer retention rates in the industry - a success directly attributed to our employees and their high level of commitment, hard work, and ambition.