IT Infrastructure Manager

An IT Manager is responsible for overseeing an organization’s information technology systems, infrastructure, and support services. They ensure that technology resources operate efficiently, securely, and align with business objectives., Infrastructure & Operations

• Manage enterprise infrastructure including servers, networks, cloud platforms and storage environments
• Ensure uptime, performance, and reliability of systems supporting ERP on-premises applications
• Oversee monitoring, patching, backup, disaster recovery, and business continuity planning
• Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
• PC/Laptop support, refresh and standardization initiatives
• IT Support Service Delivery
• Manage support for infrastructure and applications
• Establish and monitor SLAs, KPIs, and service quality metrics
• Drive continuous improvement of IT support processes and user experience
• Oversee incident, problem, and change management processesTeam Leadership
• Supervise system administrators, network engineers, and IT support staff.
• Assign tasks, set priorities, and evaluate team performance.
• Provide technical guidance and professional development opportunities.

Security & Compliance

• Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management
• Ensure compliance with corporate and regulatory standards
• Manage vulnerability remediation and system hardening initiatives
• Support audits, cybersecurity insurance requirements, and compliance initiatives

ERP & Business Systems Support

• Collaborate with business to support Workday, ERP infrastructure needs
• Ensure integration reliability between ERP, data warehouse, and operational systems
• Support system performance tuning and environment management .

Vendor & MSP Management

• Manage relationships with external vendors, MSPs, and service providers
• Negotiate contracts, monitor performance, and ensure cost-effective service delivery

Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, * Bachelor’s degree in information technology, or related field (or equivalent experience)

• 10+ years of IT infrastructure and support experience
• Experience managing hybrid IT environments (on-prem + cloud)
• Strong experience with VMWare Veeam backups, cloud infrastructure, network and systems administration, endpoint management.
• Strong leadership and team management
• Excellent problem-solving and decision-making abilities
• Ability to balance operational stability with innovation
• Strong communication skills with both technical and business stakeholders
• Vendor and contract management expertise
• The ability to understand and adhere to all job requirements and safety guidelines
• Employment for this role is contingent upon the successful completion of a pre-employment background check, drug screening, and MVR check in accordance with company policy and applicable laws.

Your expertise will be instrumental in creating a secure, reliable infrastructure that supports our mission while empowering teams through state-of-the-art solutions-making a tangible impact every day!

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance