System Support Technician I

As a System Support Technician I, you’ll play a critical role in delivering responsive, high-quality tech support to our clients. You will be providing customer service at the highest level, be an active and engaged team player and seek growth contiguous with the challenges you’ll be given.

You will also:

• Manage incoming tickets on our Help Desk board and deliver prompt resolutions.
• Troubleshoot issues ranging from networking to Windows fundamentals and cloud-based services like Office 365.
• Contribute to documentation and process improvement, ensuring every client interaction reflects “The Tekmanagement Way.”
• Participate in internal meetings, ticket cleanup, and triage tasks (about 15% of your time).
• Develop your skills through certifications and ongoing training while growing your impact.

You’ll spend 85% of your time on technical support and 15% on operations, reporting directly to the Tier 1 Team Lead.

Do you have experience in Windows?, You’re a fit if you:

• Have 1-3 years of IT experience (MSP experience is a plus).
• Know the basics of networking (TCP/IP, IP addressing, firewalls) and Windows OS troubleshooting.
• Have hands-on experience with Active Directory, Office365, Entra/Azure AD, and Group Policy (even better if you understand their inner workings).
• Communicate clearly, calmly, and professionally at all times with customers and colleagues.
• Thrive in a collaborative, fast-paced environment and embrace feedback as fuel for growth.

Key Competencies You’ll Bring

• Technical Understanding: Ability to work within modern cloud and cybersecurity environments.
• Problem Solving & Critical Thinking: Resolve issues efficiently, and think beyond the ticket.
• Time Management: Prioritize tasks effectively without sacrificing quality.
• Adaptability & Accountability: Roll with changes and own your work.
• Customer Service: Make every client feel valued and supported., * Ability to remain seated at a computer workstation for extended periods
• Ability to sit, stand, bend, stoop, and reach throughout the workday.
• Ability to lift, carry, and move items up to 50 lbs (occasionally more with assistance)., * Help desk: 1 year (Required)
• Windows: 1 year (Required)

Ability to Commute:

• Medford, OR 97504 (Required)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Full-time, 40 hours/week.
• Monday-Friday, 8:00 AM to 5:00 PM with a 1-hour unpaid lunch.
• Mostly office-based with potential for hybrid work as you grow.

Why Tekmanagement?

• We’re small but mighty and deeply committed to our team and regional community.
• You’ll receive structured onboarding, professional development, and opportunities for certification.
• We live our values and treat each other with respect, humor, and care.

Ready to bring your tech skills to a team where your work truly matters? Apply now and help us protect, support, and elevate our community - one ticket at a time.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

At Tekmanagement, we don’t just fix IT problems, we empower small businesses across Southern Oregon to thrive by delivering reliable, relationship-driven technology solutions.

We’re a values-based Managed Services Provider (MSP) built on integrity, humility, service, and protectiveness, and we’re looking for someone who shares our commitment to excellence and growth.

This is more than a help desk job. It’s your opportunity to build a meaningful career in IT, surrounded by a team that values service, self-awareness, accountability, and results.