Help Desk Tier 2 Mac Windows

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to:

Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it’s all about thinking of new ideas and getting good feedback.

Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other’s differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions., * Deliver on-site deskside support at the Denver, CO location.

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Install and configure laptops and PCs using standardized computer images.
• Support users with file share access and permissions-related issues.
• Track, log, and report all service requests accurately.
• Perform security vulnerability patching and remediation.
• Provide conference room/AV support as needed.
• Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
• Carry out additional duties as assigned

Do you have experience in macOS administration?, Do you have a Trade school?, * 1-2 years of related experience. Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred. Excellent problem-solving skills. Knowledge of Windows operating systems. Strong experience supporting iOS and macOS. Working knowledge of Microsoft Office Suite. Experience in managing Active Directory, including users, groups, and computers. Excellent documentation, collaboration, and communication skills, both written and verbal. Strong analytical skills and a creative, self-starting approach. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.