IT Technician

A qualified IT Technician will install, maintain, and optimize computer systems (PC, macOS, iOS, Chromebooks) and networks to ensure the highest functionality and security. In this role, you will support users across the organization, helping them make safe and efficient use of our IT infrastructure. The ideal candidate will possess a foundational knowledge of computer hardware, software, operating systems, and a keen interest in utilizing modern technologies-including artificial intelligence tools-to streamline troubleshooting, automate routine tasks, and enhance overall productivity.

Responsibilities -Technical Support & Infrastructure -Set up workstations with computers and necessary peripheral devices (routers, printers, etc.). -Check, configure, and maintain computer hardware (HDDs, mice, keyboards) to ensure functionality. -Install and configure appropriate software and applications according to organization specifications. -Repair or replace damaged hardware components as needed. -Travel to off-campus sites to provide hands-on technical assistance. -Systems, Security, & Asset Management -Ensure the local security and privacy of networks and computer systems. -Install, configure, and upgrade antivirus software and implement encryption technologies. -Perform local security officer and system administrator duties to manage staff system access. -Implement and maintain an IT asset management system through accurate data entry, tracking assets throughout their life cycle. -Assist with the technical onboarding and offboarding of employees, provisioning all required hardware, operating systems, and software. -AI Integration & Innovation -Leverage AI-powered diagnostic tools and LLMs (Large Language Models) to accelerate troubleshooting, debug code, and resolve technical issues efficiently. -Identify opportunities to automate repetitive IT tasks, data entry, and software deployment using basic scripting or AI automation features. -Provide guidance and orientation to users on how to operate new software, including responsible use of organization-approved AI productivity tools. -Assist with cybersecurity monitoring by utilizing AI-driven threat detection and response alerts to safeguard computing assets and server infrastructure., We are a school committed to serving high-potential young people from under-resourced communities in Tucson who will likely be the first generation in their families to enroll in a degree-seeking program at the university level. We assist students and their families with the motivation, opportunities, and means to succeed in and through college.

We are a Catholic school community in the Lasallian educational tradition, welcoming students, families, and staff educators from diverse cultural and religious backgrounds, and engaging all in important questions of meaning, identity, faith, and spirituality in dialogue with Catholic theological and religious traditions. We are located in the Diocese of Tucson and conduct our educational mission in partnership with the Brothers of the Christian Schools (De La Salle).

We are a long-standing member of the national Cristo Rey Network, organized around a unique work-and-study educational structure through which every student (grades 09-12) spends approximately five days per month engaged in a professional work assignment at a Tucson area business and spends the other 75 percent of their time in college preparatory classes on campus. To accommodate this dual programming, our typical school day and academic year are longer than those of most other area high schools.

Diagnostic & Problem-Solving: Strong basic troubleshooting abilities with an aptitude for using technical documentation and AI tools to solve complex issues. -Communication: Excellent written and oral communication skills, with the ability to explain technical concepts to non-technical users. -Organization: Outstanding organizational and time-management skills with sharp attention to detail. -Core Technical Knowledge: Foundational understanding of diverse operating systems (Windows, macOS, ChromeOS), networks, and internet applications. -Security & Privacy: Good foundational knowledge of internet security principles, data privacy, and cloud data protection. -AI Literacy: Familiarity with AI productivity tools, prompt engineering for technical troubleshooting, or AI-assisted helpdesk workflows., Experience & Education Requirements Minimum Qualifications (Meet one or both of the following): Experience: 1+ years of experience in an IT support, helpdesk, or PC/Chromebook hardware repair role. Education: Completion of college-level coursework, an Associate’s degree, or a technical certification program in Computer Science, Information Technology, or a closely related field.

Core Experience Needed: Familiarity with managing software/hardware inventory or asset tracking systems. Basic exposure to troubleshooting network connectivity and operating system errors. Demonstrated willingness to learn and adapt to new software applications and IT methodologies.

Preferred Skills (A Plus): Experience with cloud security environments. Industry-recognized certifications (e.g., CompTIA A+, Network+, Security+, or Google IT Support Professional Certificate). Familiarity with AI-driven helpdesk ticketing software or automation platforms.

San Miguel High School offers a competitive salary with a full range of optional benefits including coverage for medical, dental, and vision care, personal and professional leave, professional development, and retirement investment. Salary is determined according to the faculty schedule and is commensurate with qualifications and experience.