IT Support Technician

We are seeking a hands-on IT Support Technician to support our medical organization across multiple locations. Must have a minimum of 2 years of hands-on IT support, helpdesk, or desktop support experience; healthcare experience is preferred but not required. This role is focused on day-to-day user support, desktop support, workstation issues, printers/scanners, user accounts, onboarding/offboarding, basic Microsoft 365 troubleshooting, inventory, and routine technical issues.

This position works closely with and under the direction of the IT Manager/PACS Administrator. The ideal candidate is comfortable physically going to users’ workstations and troubleshooting in person, documenting work clearly, escalating appropriately, and supporting staff in a fast-paced healthcare environment.

LOCATIONS: On-site, multiple locations (1800 W Hibiscus Blvd Ste 100-106 Melbourne, FL and 6300N Wickham Rd Ste 100 Melbourne, FL 32940)

HOURS: Full-Time preferred; part-time or flexible arrangements may be considered for the right candidate, * Provide on-site support to staff across multiple locations.

• Troubleshoot hardware, software, phone, printer, scanner, workstation, and basic network issues.
• Provide first-level support for EMR, PACS, RIS, and clinical workflow issues under the direction of the IT Manager/PACS Administrator.
• Assist with onboarding and offboarding employees, including workstation setup and access coordination.
• Maintain and support end-user workstations, peripherals, and basic IT equipment.
• Assist with basic network troubleshooting such as Wi-Fi, DHCP/DNS-related symptoms, cabling, and connectivity issues.
• Work with vendors on routine support items or escalated issues when directed.
• Help maintain IT inventory, spare equipment, and basic support documentation.

Do you have experience in Printer (troubleshooting support)?, Do you have a High school diploma or GED?, * High school diploma or equivalent;

• 2 -4 year college degree or relevant IT certifications;
• Minimum of 2 years of hands-on IT support, helpdesk, or desktop support experience;
• Microsoft certifications (MCSE and/or MCSA) preferred;
• Strong troubleshooting skills with Windows, workstations, printers, scanners, phones, and common business applications;
• Basic experience with Active Directory, Microsoft 365, user account management, and permissions;
• Foundational networking knowledge, including Wi-Fi, cabling, DHCP, DNS, and basic connectivity troubleshooting;
• Experience with healthcare or clinical systems is a plus;
• Comfortable with repetitive support work and routine user issues while maintaining a helpful and professional demeanor;
• Able to work independently while following direction, communicating clearly, and escalating before making major changes;
• Strong communication skills and patience with non-technical end users.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance