IT Field Service Technician

Onsite, 5-month temporary position within the dynamic healthcare industry. As an IT Field Service Technician, you will be responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service., * Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.

• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Provide on-site assistance to end-users with IT Equipment and peripherals.
• Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
• Ability to read and understand technical manuals and procedural documentation.
• Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
• Escalate end-user issues as appropriate.
• Use the IT Ticketing system (JIRA) to accurately document hardware failure, repair, installation, ordering, and removal, as well as important information and interactions with end-users, and solutions once issues are resolved.
• Accurately update the movement of assets utilizing our asset tracking software
• Apply security best practices.
• Stay current on personal computer and peripheral equipment changes and trends., Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws., Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or equivalent.

• Valid CA Driver’s License and ability to drive a company vehicle.
• 1+ year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• 1+ year of customer support experience.
• Proficiency deploying and troubleshooting technical hardware.
• Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers.
• Associate’s degree in computer science, information systems or a related field preferred.
• Experience in network troubleshooting, administration, and providing help desk support preferred.
• A+, Network+, or Security+ certification preferred.

$24 - $25 an hour - Temporary, Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

IT Field Service Technician Pay Scale of Starting Pay for role: $24-$25/hr.

Pay: $24.00 - $25.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Vision insurance