Desktop Support Analyst

Insight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy preference on Plymouth) As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.

Two-year technical computer degree or certificate

-6 months to 2 years of experience in a Call Center/Service Desk role

-Exposure or classwork supporting Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets

-Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices

-Ability to work effectively within a team and also with remote users

-Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.