Desktop Support Analyst

Insight Global

Blendon Township, OH, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$41,600.0 - $52,000.0

Working hours

Regular working hours

Job source

insightglobal.com

Tech stack

Active Directory Apple IOS Desktop Computing Identity and Access Management Microsoft Office System Center Configuration Manager Networking Basics Peripherals Computer Equipment Laptops Servicenow

Job description

Desktop Support Analysts are responsible for providing technical assistance with computer hardware and software to Kokosing team members.

They are also responsible for processing work orders, email, and phone calls.
They will support Microsoft Windows 10/11 desktops, laptops, software, printers, scanners, basic network issues, mobile devices (Android/iOS), and other assorted technology.

Requirements

2 to 5 years of experience as a support technician Strong understanding of: o Microsoft Windows 10/11 o Microsoft Office Software o Computer hardware o Computer peripherals o Microsoft System Center Configuration Manager o ServiceNow o Printers o Basic Networking Concepts o Basic Identity and Access Management (MS Active Directory) o Mobile Devices o Excellent communicator o Problem solver o Accurate record and documentation keeper o Team player mentality

Benefits & conditions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.